Senior Level Operations Manager
Senior level leader with extensive experience developing Integrated Facility Management (IFM) programs for Higher Education, Independent Schools, School Districts and Healthcare facilities.
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Successful in leading large teams over wide geographic areas by clarifying strategic initiatives, defining Key Performance Indicators (KPI) and implementing a systemic approach to achieving goals. Proven track record of exceeding expectations by driving efficiencies and eliminating non-value added tasks; resulting in strong margins and Return on Investment (ROI).
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Experienced increasing market share by implementing account retention programs and effectively managing sales opportunities. Skilled at pricing and solutions development; leading to a high close rate for sales opportunities.
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Summary of Professional Experience
Director of Facility Support
September 2023 - Present
Promoted to lead the sales and operations teams' efforts to build a world-class Public Education service delivery program for Higher Education and K-12. Overarching objective to drive market density and increase margins related to Facility Management, Janitorial, Landscape, Maintenance, and Specialty Services. Responsible for developing and implementing an Account Retention program. Portfolio consists of ~$75M in revenues; servicing ~50M square feet. Supporting a team of 8 Business Development Managers and 4 Regional Vice Presidents.
Director of Facility Support
October 2020 - August 2023
Recruited to drive revenue of the education market and expand service offerings related to maintenance. Responsible for developing and implementing an Integrated Facilities Management (IFM) program intended to increase service offering and significant revenue growth. The primary function of this role was Program/Solutions Development and Pricing for large contracts. Portfolio consists of ~$105M in revenues; servicing ~75M square feet. Supported a team of 8 Business Development Managers and 4 Regional Vice Presidents.
National Director of Facilities Operations & Maintenance
August 2011 - November 2017
Recruited by GCA Services Group to develop a business model that transforms the education division’s value proposition from primarily custodial services to a comprehensive approach encompassing all aspects of Integrated Facilities Management (IFM).
Core Competencies
P&L management
Strategic planning
Account retention
Project management
Solutions Development / Pricing
Drafting proposals
Creating & deliverying presentations
Client relations
Budgeting
Financial modeling
Contract negotiations
Operations management
Benchmark reports
Continuous improvement plans
Building & leading teams
Training & development
Developing & implementing SOP
Labor / Union relations
Key Accomplishments
Retained 100% of accounts for Sodexo
Taught the company’s Account Retention Program to Account Managers across the Southeast region. This course was reinforced every two years and program implementation was a prerequisite to bonus eligibility.
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Results: Implemented Account Retention program and achieved 100% retention for the final 7 years of my tenure.